Our Values
Our charter defines the way we work and shape a better future for our Customers, Partners, Employees, Communities and other Stakeholders.
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Customer-Centricity
Understanding the needs and pain-points of customers and going the extra mile to create customer delight.
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Personalization
Adopting a localized approach, imbibing cultural nuances and behavioural insights to offer personalized lending solutions to customers.
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Efficiency
Harnessing technology and innovation to deliver enhanced value, speed and efficiency to customers while continuously reducing/optimizing costs.
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Positive Impact
Delivering happiness for our customers, employees and communities by improving lives and making a positive impact every day, every time, one at a time.
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Agility
Respecting the value of time for our customers and their business, ensuring agility and quick turnaround times for a superior experience.
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Excellence
Being a data-driven organization, leveraging analytical thinking for better decision making, optimal risk assessment and superior service excellence.
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Merit
Rewarding high performance and building a meritocracy-based organisation where every employee is able to reach the highest potential and growth.
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Knowledge
Learning, unlearning and relearning through continuous training and development programmes to create a knowledge-led organisation culture.
